Pre-Sale Service:

Raytu offers professional consultation and market analysis on laser products. The sales manager will be responsible for anything you need know about price, power, material, industry solution.

Raytu offers free sample service. The customer choose the material, thickness and the figure to cut, we cut it and send the material to you. The customer can also send us the material, we will cut it according to customer requirements and send it back by express.

Raytu offers free service for customized products. Customized products meets the needs of diversified requirements of different industries, factories and customers. Free drawing and free test-run is available and visiting to our factory is always welcome, the customer can negotiate, access and consult with our technicians face-to-face.

After-Sale Service:

Raytu offers free installation and operation guide. User manual is available in both printed and electronic formats. Tech support can be carried out via E-mail, Tel, Skype, Whatsapp etc. and the support is 24/7 so that we can help solve any problems in time.

Raytu offers free training for customer. Customer can send technicians to Raytu factory and systematic training courses will be supplied for machine operation, trouble-shooting, maintenance, etc. The training course will last 3–7 days.

Raytu offers 3-years warranty and life-long tech support. The technicians will debug and test-run the machine for few days to make sure everything is perfect before shipment. If there is any problem during use, we can not only offer online support but also can send technicians to customer’s place if needed.