Q: Is it difficult to install and operate the machine? Do you offer technical training?
A: After signing the contract, you will receive teaching video of the specific machine and 24-hour online technical service available. We can also make an appointment for 1-3 days training of customers. If you want door-to-door service, we will arrange local service in 48hours.
Q: I cannot visit the factory because of COVID-19, how can I know the condition of your factory or the process of the machine?
A: Production visualization service is available. The sales manager responsible for you will go to the factory to check the production progress of the
machine, or send you the sample pictures & videos as you wish. We support free sample service also.
Q: Do you have CE document and other documents for customs clearance?
A: Yes, we have and after shipment we will give you CE/Packing list/Commercial
Invoice/Sales contract for customs clearance.
Q: Do you offer after sale service?
A: If have any problem during use, our customer support team will be available 24-hour to communicate with team viewer/whatsapp/phone/skype to solve the problem. We can also assign technical personnel to customer place if needed.
Laser Cutting Machine FAQ
Q: I don’t know which cutter machine best suits for me, which one should I choose?
A: Please confirm the following matters: the Material; Max size of your material; Max cut thickness; Popular cut thickness
Q: What materials are suitable to be cut by Raytu laser cutter?
A: A wide variety of material can be handled by laser cutting machine including stainless steel, carbon steel, aluminum, galvanized sheet, titanium, copper, silver, gold, round tube and square tube, etc.
Q: Why is laser cutting solution better than other conventional ways of metal processing?
A: Fiber laser cutter has a low power consumption while operates with higher speed and higher efficiency. The laser beam is much safer than traditional running blade and it features with low-dust and low-noise during the cutting process.
Laser Marking Machine FAQ
Q: What is the difference between laser marking and laser engraving?
A: The main difference between the two is the laser penetration depth to the surface: Laser marking is leaving a permanent mark on the surface of the material by using a laser beam while laser engraving actually removes part of the material on the surface.
Q: What material can be marked by Raytu Laser Marker Machine?
A: A wide variety of materials are suited to fiber laser marking, here are just some examples: metal like aluminum, galvanized sheet, alloy plates, gold, silver, copper, brass, stainless steel, non-metal material including carbon fiber, ABS, silicon, rubber, ceramics, resins, leather, paper, plastics and polymers.
Q: How big is the laser marking machine market growth?
A: Due to the wide range of industries that need laser marking solutions, including auto parts, food package, building material, jewelry, advertising industry, metal buttons, etc., the fiber laser marking machine market is expected to maintain an annual growth of 7.7% globally.
Laser Welding Machine FAQ
Q: What are the advantages of laser welding machine?
A: Laser Welder from Raytu is fast when heating metal and it is suited for a variety of shapes and materials, including metallic and non-metallic parts. It is also featured for high precision and eco-friendly.
Q: Which configuration should I get for my fiber laser welding machine?
A: There are 3 types of welders available to choose: manual, semi-automatic and fully automatic, it depends on the scale of your production and how you would arrange the work station.
Laser Cleaning Machine FAQ:
Q: Is laser cleaner safe to use?
A: Raytu Laser cleaning machine will do no damage to the substrate and do not generate secondary waste. You don’t have to worry about safety issues.
Q: Is the operation of laser cutting complicated?
A: There are some basic skills you need to learn about how to clean with a laser, our technicians will be glad to share the knowledge till you master the skills.